Privacy policy

Your Right To Privacy

You can shop at with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .  is registered with the Authorize.Net Verified Merchant Seal program.

Our Promise

Your information remains confidential. We pledge to regard your privacy with the highest degree of respect.

Our Policy

All information related to the transactions of Indoor Garden Depot customers is considered highly confidential. Transaction information about our customers is never rented, loaned, or sold to any third party. We believe that our customers have a right to know what information we might collect about them—and why. We are pleased to personally address any privacy question or concern with any of our customers.

Yes, We Use Cookies. But they're small ones.

Our shopping cart program uses cookies to maintain shopping basket orders; not to monitor our customers. We do not use cookies to track any personal information about our visitors. And information we might capture about visits to our web site is used only to help us establish patterns of traffic on the web site except in cases of credit card fraud (see below).

Order Confirmation

We will send email to acknowledge your orders with us. Under no circumstances would we ever expose any of your financial information (e.g. credit card number) in email.

You have the option to create a customer account on our web site. All account information is regarded with the highest confidence. Any and all private customer information comes to us via secure, encrypted data transmissions. Our customers' credit card information is not stored or archived on any publicly accessible computer system.

We Protect Your Information.

We strictly control access to our customer information, and we will not sell or distribute information to a third party under any circumstances without prior notification.

We Will Not Call You—Unless We Have To.

We will not call you without permission, except when it is directly in connection to an active order you have placed with us. We do not believe that telemarketing is something our customers would like, so we don't do it.

We Use The Toughest Encryption We Can.

Our computers are set up to automatically use a high level of encryption. We maintain a full 128-bit Verisign digital encryption certificate on our own in-house web servers for your protection.

We Don't Charge You Until We Check & Ship.

Your credit card is billed when assuring all items are ready to be shipped. We use a sophisticated form of address verification for all credit transactions to protect us and our customers against fraud. If the billing address for the credit card does not match the shipping address for a customer, we hold the order for verbal, personal verification.  We vigorously pursue all attempts at intentional credit card fraud and will ignore any concept of confidentiality or privacy when dealing with fraudulent transactions.

You Have a Right to Complain

If you believe we have violated your trust—for any reason, at any time, in any manner—we will respond immediately. We pledge to resolve any problem to your satisfaction or work with a recognized consumer advocate towards resolution. We are committed to your personal satisfaction with each and every purchase you make from Indoor Garden Depot. Give us your feedback. We sincerely appreciate the rare opportunity to hear that we should have worked harder for your business.

*We reserve the right to change or amend this policy at any time.